Frequently Asked Questions
Do you deliver?
Yes, we deliver nationwide, excluding Ireland, Highlands and Islands. Our all-day delivery option is free for consumers, however if you do need a morning delivery to give you more time, we do offer an AM delivery for £10. For trade prices please get in touch.
How will my order by delivered?
Our bulk products (turf, topsoil, bark) are delivered on square wooden pallets overnight and are offloaded using a hydraulic tail lift and manual pallet truck. These trucks require a flat, level, concrete or similar firm surface for operation. The pallet size is 1.2 metres X 1.2 metres.
When do you deliver?
Deliveries are scheduled Tuesday through Friday on an all-day delivery slot of 9am-5pm. The driver should give you a call when they are an hour away from the property.
Can my order be delivered over a hedge or fence?
Our pallet deliveries involve using a hydraulic tail-lift and pallet truck, which cannot lift over hedges or fences. Delivery is made to ground level only on a hard surface. If you do not have a hard standing surface for us to leave the pallet the delivery will be left kerbside.
Can I cancel or rearrange my delivery?
Yes, we require advance notice to cancel or reschedule deliveries. Please contact us for specific details.
How much does delivery cost?
Delivery is free for consumers on an all-day delivery option. We can offer an AM delivery at the cost of £10. For trade customers please contact our office for an accurate price, providing the postcode of the delivery address.
Can I order turf for collection?
Yes, you can place an order for turf by calling our office on 01759 32100. You can then collect your turf from our office in Wilberfoss and make payment on collection.
How much notice do I need to give to collect turf from you?
We do ask for a minimum of 24 hours’ notice if you want to collect turf from our office in Wilberfoss. If you do need the turf more urgently, we can arrange for you to collect the turf from the field, however please note this may not be in Wilberfoss. Full directions will be provided when you call to place the order as the location may vary depending on the filed we are working in.
How much turf can I collect in one go?
The maximum amount of turf we can bring back each day is 120 square metres, this will obviously depend on the day if we have other orders in as to the amount we can allocate. If you do need more turf you can collect this direct from the field.
Where can we buy turf?
Turf can be purchased directly from Inturf or through our network of stockists. Contact us for a list of outlets.
What are your opening times?
Our business hours are Monday to Friday, from 8AM to 5PM.
What grade of turf do I need?
Inturf Classic is generally suitable for most applications. We do also have our RTF turf a durable and low maintenance turf and our Masters turf which is best suited for golf courses. We recommend discussing your specific needs with us for tailored advice.
How do I know how much turf I need?
For guidance on turf quantity, please provide us with the dimensions of the area you wish to turf, and we can assist in calculating your requirements.
How long does turf last in a roll?
Turf should ideally be laid as soon as possible after delivery, especially during the summer months (April to September), to ensure optimal freshness and health. If turf is left rolled up in the heat it can sustain turf heating.
How much water does turf need after laying?
Immediately after installation, turf should be watered thoroughly, both in the morning and evening, for approximately one hour each time, for a period of 28 days unless there is significant rainfall. Read our blog on ‘Watering newly laid turf’ for more information.
How soon on delivery should I lay my turf?
It is recommended to lay the turf as soon as it is delivered, particularly during warmer months, to prevent drying out and ensure successful establishment.
What grade is your topsoil?
We supply Melcourt blended loam topsoil which is fully compliant with British Standard 3882:2015 ‘Multipurpose Grade’. It’s carefully manufactured, high-quality soil, consisting of sandy loam and organic matter.
Which bark product would be best suited for me?
We have two bark products available both supplied by Melcourt, a leading supplier of peat-free compost, mulches and soil improvers. Our Playbark is most suited for play areas where you need a safe, durable and natural bark option. The Ornamental Bark Mulch is more of a decorative bark for gardens, flower beds, pathways and car park borders to give a few examples.
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